Many smaller public agencies can find themselves without critical staffing when someone quits, retires, or is out due to illness or other unplanned reasons. An agency unprepared for such unexpected absences is left with very few options. BHI offers an analysis methodology that allows your staff to recognize this vulnerability and to identify those key positions. From there, we guide you in preparing your agency or business to make sure that the organization is ready to back-fill with critical skills and knowledge when needed. This wakeup call allows for everyone to see the dangers of ignoring what can become a crippling period of inefficiency for your business or agency.